Contact Us

Here’s how to get in touch with us. (You can also check our FAQs, if you’d prefer.)

Fetch is brought to you by Ocado, so customer queries are handled by our joint Customer Service team.

Email Please allow up to 24 hours for a response

For all press enquiries please contact us at:


0345 600 6070

We are open 5:30am to midnight,
7 days a week


Speciality Stores Limited, Freepost 13498, PO BOX 362, Hatfield, AL9 7BR

24 Hour Web Chat

This 24 hour service is available through emails, webchat and social media.